At the moment we literally get hundreds of e-mails on a daily basis. No matter what we do there is unfortunately no way we can answer them all. If you do not get an answer then please do realise that it’s not because we don’t care, but simply because there are only 24 hrs in a day. To combat the situation a little we have made a frequently asked questions section. Please have a look at this before you send an e-mail. We also kindly ask you to read the information on our website before you send us an e-mail as well over half of the questions we get via mail are plain and clearly stated in the product description.
Contact usNomad-ADV is based in The Netherlands, a very small country in Europe with good connections to transport all over the world. They don't call it the gateway to Europe for nothing.
Unlike quite a few others we actually prefer contact via e-mail. Not that you're not welcome to give us a call, far from it, but e-mail means we can work on more things at the same time. We're men, so we're not good at multi-tasking without a little help on paper! Please do realise that we are drowning in e-mails here as well, so we ask you kindly to check our FAQ page (see here) before sending an e-mail. |
Before you call or send us a message:
We do love to hear from you! Hearing what you want to do, what your specific questions or problems are and finding a way to solve them, is valuable to us. Apart from that, talking bikes is always good! We do however have one problem: time. Nomad-ADV is a two man operation, father and son. We machine all our own products (we do not farm out our production to a low wage country!) We design and machine prototypes ourselves, test them and we even pack orders ourselves too. As you can imagine things can get quite hectic here at times :-) It doesn't matter as we love what we do. However, what we don't have is a sales office nor do we have people manning phones and/or e-mails for us. You can thus find that your e-mail isn't being answered straight away, or you might find an answering machine at the end of the phone line. Not because we're not there or don't want to talk to you, but simply because we have to finish orders, or because we're doing a machining operation which requires both of us in the workshop, where the noise from machines means we can't answer the phone. The answering machine allows you to let us know you called and allows us to call you back as soon as we can. If you are calling from overseas then please allow for the possible time difference to your location. The clock below shows the day of the week and the local time where we are. Address:
Located in Hellevoetsluis, The Netherlands. Strictly by appointment only, contact address available on request. Please make an appointment if you want to visit Telephone: +31 (0) 181 461 833 (Monday to Thursday) E-mail: [email protected] Business hours: Monday, Tuesday, Wednesday, and Thursday: 9 am to 12 noon, 1 pm to 5 pm (CET) Friday: Is our RnD/Garage day |
